Epistemics hosted a Solutions Forum on 23rd September with our partner Solass. The theme of the day was "Knowledge Retention: How to unlock the benefits hidden in your organisation". Many leading organisations attended the forum and found it to be informative and thought-provoking.
Keynote speech by Professor Nigel Shadbolt:
Professor Shadbolt is Director of the EPSRC funded Advanced Knowledge Technologies (AKT) project; Vice President of the British Computer Society (BCS); Chair of the BCS Knowledge Services Board; Editor in Chief of IEEE Intelligent Systems and is on the editorial board of the International Journal of Human-Computer Studies and Knowledge Engineering Review.
Professor Shadbolt presented work on knowledge technologies - past, present and future.
All organisations have made major investments in applications, from office tools like word processing to complex solutions such as accounting, enterprise resource planning, customer relationship management and product lifecycle management systems. These applications now generate vast quantities of information and data.
Although we generate all this information, it is often difficult, if not impossible, to access and use more than a limited subset. This is because the information is concealed by the systems that maintain it, by the processes that are used to access it, or in the heads of the experts that have the keys to interpreting it. The result is that individuals and organisations are living in a world of ever increasing info-smog.
In order to dissipate the info-smog, knowledge needs to be associated with the information so that it can be made more usable. Once information is in such a usable state, it can be brought to bear upon the problems you are trying to address, and just as importantly, it can be reused to address future problems.
To turn information into useable knowledge, it is necessary to understand the connections between information and business processes, what information to use when, how to find it, and how to present it to the relevant people.
What is being done?
Many organisations have recognised that knowledge is a key asset, but have found that the challenge is how to capture it. There are numerous solutions that attempt to do this, but all of them only partially address the issue:
The Solutions Forum:
The Solutions Forum discussed all of these issues from a practical point of view, including presentations from companies who are actually working on these challenges today.
The objectives of the forum were to understand:
If you wish to receive information concerning the forum, please send an email to: firstname.lastname@example.org.